Return Policy

Missing Items
In order for us to take action, any item missing from your order must be reported to the company within 10 days of the order's receipt.


Return Policy
Sequoia Brands guarantees satisfaction. We will refund the purchase price of any in-stock item with which the buyer is not satisfied. Returns are accepted within 30 days from the date of purchase. Please note returned items are subject to a 15% restocking fee and original shipping charges deducted (an adjustment for actual shipping charges from a promotional, discounted, or free shipping offer will be applied to the original purchase). We must receive the item in the same condition in which it was shipped by Sequoia Brands, with return shipping pre-paid. Items not received in same condition will have additional restock fees deducted to recover the cost of returning the item to resellable condition or discounted sale. Custom made items, special ordered items or electrical parts may not be returned.

In order to return any item, please fill out the form at the bottom of this page or call us. You will receive a return authorization (RA) number and instructions. Failure to follow the return instructions will result in additional restocking fees.

Warranty Limitations
Sequoia Brands will not be responsible for any charges or damages incurred in the removal of the defective parts for repair, or the reinstallation of these parts after repair. Warranties shall be considered void if damage to the product(s) was due to improper installation, improper use, or if damage was caused by outside forces or acts of god.
This warranty provision limits you specific legal rights: Our responsibility for defects is limited to repair or replacement. All express and implied warranties for the product, including, but not limited to, any implied warranties, conditions of merchantability or fitness for a particular purpose, are excluded and barred without limitation. Sequoia Brands does not accept liability for consequential or incidental damages, including, but not limited to, any liability for third-party claims against you for damages or for products not being available for use.
It is expressly agreed that our liability will be limited to the amount you paid for the product that is the subject of the claim.

Warranty Returns Policy
Items warranted through Sequoia Brands, after receiving a return authorization number, are subject to the following return shipping options.
a. Return the defective part via either traceable US mail, or UPS/Fed Ex ground and we will reimburse your shipping charges (continental US) when the repaired part is returned to you. If it is found to not be covered by a warranty, a refund will not be issued. Insurance is not required and will not be reimbursed. Boxes and packing material will not be provided or reimbursed. All packages must be packaged to the specific shipping service provider's safe handling standards.
b. Return the defective part via any insured priority, 1, 2, or 3 day service the buyer chooses and we will expedite the repair/replacement and return the part via the same shipper using the same account that the warranted part was shipped to us with. Shipping cost will not be reimbursed under this option.
Our office must receive all items before replacement parts can be shipped. If the customer would like a replacement part shipped prior to us receiving the defective part, the customer must pay full price plus shipping for the replacement part and receive a refund only if the part is found to be defective (see Advanced Replacement Returns Credit Policy for more information). Otherwise the part will be shipped back to the customer as a spare.
There will be a charge for returning parts that are shipped to us without a return authorization number or additional parts that are shipped with parts that have been authorized for return.

Credit Card Charge Dispute Policy
Prior to disputing a credit card charge with their bank or credit card company, the user agrees to notify Sequoia Brands and allow them to make a good faith effort to remedy the dispute. The user further agrees that no dispute will be initiated based on claims of fact that cannot be substantiated. The user further agrees that Sequoia Brands will have the right to recover all costs incurred that are associated with resolving un-notified or unsubstantiated disputes ($25 minimum).

To start the return process, please fill out the form below or call us. After your information is obtained you will receive a return confirmation number and further instructions. Failure to follow the return policy will result in additional administrative re-stocking fees.

Shipping Damage
Items damaged during shipping will be refunded in accordance with the shipper's refund policy. Please call UPS at 1-800-PICK-UPS (1-800-742-5877) or FedEx at 1-800-Go-FedEx (1-800-463-3339) before opening the package. Please also review UPS Terms & Conditions and FedEx Terms & Conditions for more information.

Lost or Disputed Deliveries
Lost items during shipping will be handled through a claim in accordance with the shipper's policy. Packages reported as delivered by the shipping company that are being disputed as such by the recipient will be treated as a dispute between the shipping company and the recipient and we will only reship in cases in which we are compensated by the shipping company. Please also review UPS Terms & Conditions and FedEx Terms & Conditions for more information.

*All fields are required First Name: Last Name: Email: Phone Number: Invoice # (Order ID if invoice # is not available): Item(s) to be returned: Reason for returning: Damaged during shipping (also see below) Incorrect Item Shipped Incorrect Item Ordered Manufacturers Defect No Longer Want the Item Other (please explain) Verify code: Click inputbox to get VerifyCode By checking this box, I agree with the Sequoia Brands, Inc. return policy.